← All examples 22 / 100

Jev Churn signal triage Code Example

Turn account activity into a review queue for customer success.

The application receives context for a churn signal triage decision.

Active Seats 18 to 3

Feedback We are evaluating replacements.

Period 30 days

Which retention review queue fits?

0% High attention.

High attention 91%

Monitor 6%

Healthy 3%

Let the application high attention.

Code

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "active_seats": "18 to 3",
  "feedback": "We are evaluating replacements.",
  "period": "30 days"
};

const decision = await evaluateDecision({
  state,
  question: "Which retention review queue fits?",
  options: ["High attention","Monitor","Healthy"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "High attention"
    && decision.probability >= 0.85) {
  queueRetentionReview(decision);
} else {
  queueForReview(decision);
}

This adapter illustrates the decision boundary. Check the official Jev docs for current API syntax.