Helpdesk ownership

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "My badge stopped opening the office door.",
  "location": "Brisbane"
};

const decision = await evaluateDecision({
  state,
  question: "Who should handle this request?",
  options: ["Facilities","IT","People team"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Facilities"
    && decision.probability >= 0.85) {
  routeEmployeeRequest(decision);
} else {
  queueForReview(decision);
}