Missing information

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "The upload is broken.",
  "attachment": "none",
  "environment": "unknown"
};

const decision = await evaluateDecision({
  state,
  question: "What should support ask for next?",
  options: ["Error message","Invoice number","Account owner"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Error message"
    && decision.probability >= 0.85) {
  askForDetail(decision);
} else {
  queueForReview(decision);
}