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Jev SLA triage Code Example

Surface business impact before a queue becomes a bottleneck.

Production checkout is down.

Message Production checkout is down.

Affected Users 420

Workaround No

What priority should this case receive?

0% Urgent.

Urgent 88%

Normal 8%

Low 4%

Let the application urgent.

Code

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "Production checkout is down.",
  "affected_users": 420,
  "workaround": false
};

const decision = await evaluateDecision({
  state,
  question: "What priority should this case receive?",
  options: ["Urgent","Normal","Low"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Urgent"
    && decision.probability >= 0.85) {
  prioritizeCase(decision);
} else {
  queueForReview(decision);
}

This adapter illustrates the decision boundary. Check the official Jev docs for current API syntax.