Reopen a resolved case

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "Thanks, but the same error is back today.",
  "case_status": "resolved"
};

const decision = await evaluateDecision({
  state,
  question: "Should this case reopen?",
  options: ["Reopen","Keep resolved","Clarify"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Reopen"
    && decision.probability >= 0.85) {
  reopenCase(decision);
} else {
  queueForReview(decision);
}