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Jev Refund request intent Code Example

Separate a refund request from a question about policy.

Please return last month’s payment. I cancelled before renewal.

Message Please return last month’s payment. I cancelled before renewal.

Charge Status settled

What does the customer want?

0% Request refund.

Request refund 86%

Explain policy 10%

Download receipt 4%

Ask for what is needed before choosing request refund.

Code

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "Please return last month’s payment. I cancelled before renewal.",
  "charge_status": "settled"
};

const decision = await evaluateDecision({
  state,
  question: "What does the customer want?",
  options: ["Request refund","Explain policy","Download receipt"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Request refund"
    && decision.probability >= 0.85) {
  openRefundReview(decision);
} else {
  queueForReview(decision);
}

This adapter illustrates the decision boundary. Check the official Jev docs for current API syntax.