Refund request intent

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "Please return last month’s payment. I cancelled before renewal.",
  "charge_status": "settled"
};

const decision = await evaluateDecision({
  state,
  question: "What does the customer want?",
  options: ["Request refund","Explain policy","Download receipt"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Request refund"
    && decision.probability >= 0.85) {
  openRefundReview(decision);
} else {
  queueForReview(decision);
}