Jev Support ticket routing Code Example

// Conceptual pseudocode — not Jev SDK syntax
const state = {
  "message": "Charged twice after upgrading.",
  "invoice": "INV-204",
  "plan": "Pro"
};

const decision = await evaluateDecision({
  state,
  question: "Which team should handle this ticket?",
  options: ["Billing","Technical","Account"],
});

// Your adapter normalizes the provider response.
// Tune this example threshold on labelled data.
if (decision.outcome === "Billing"
    && decision.probability >= 0.85) {
  routeToTeam(decision);
} else {
  queueForReview(decision);
}

This adapter illustrates the decision boundary. Check the official Jev docs for current API syntax.